🔁 Refund & Return Policy

Effective Date: xx/xx/xxxx
Website: www.techzass.com
Operated by: Techzass, Bogura, Bangladesh

At Techzass.com, we want you to be fully satisfied with every purchase you make. Please read our return and refund policy carefully to understand your rights and options.

🔄 Return Eligibility

We accept returns under the following conditions:

  1. Wrong Product Delivered – If you receive an incorrect item that does not match your order.
  2. Damaged Product – If the product is physically damaged upon delivery.
  3. Defective Product – If the product is not working as intended.
  4. Missing Items – If any part of your order is missing.

⏳ Return Window

  • You must request a return within 3 days of receiving the product.
  • Requests made after 3 days may not be accepted.

📦 Return Conditions

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Include original packaging, tags, and all accessories
  • Have proof of purchase (invoice or order number)

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital Products (e.g. downloads, templates, guides)
  • Personalized Items (e.g. custom-printed mugs, T-shirts)
  • Opened beauty, hygiene or food items
  • Clearance or sale items marked “Non-returnable”

💸 Refund Process

Once we receive and inspect your return:

  • We will notify you via email or phone about the approval or rejection.
  • If approved, your refund will be issued within 5 to 10 business days, through your original payment method (bKash/Nagad/Card).
  • If refund to original method isn’t possible, we may offer store credit or replacement.

🚚 Return Shipping

  • For valid return cases, Techzass will bear the return shipping cost.
  • For invalid return reasons (e.g. change of mind), the customer may need to pay the return shipping fee.

📩 How to Request a Return

  1. Contact us via:
    • 📧 Email:updating soon…
    • 📞 Hotline: +8801905393633
    • 📱 Facebook/WhatsApp (if applicable)
  2. Provide:
    • Your Order ID
    • Reason for return
    • Clear photo/video evidence (if product is damaged or wrong)
  3. We’ll get back to you within 24–48 hours with the next steps.

⚠️ Note

  • All returns are subject to inspection and approval.
  • Misuse, damage by user, or wrong use will void the return policy.

Thank you for shopping with Techzass.com – your satisfaction is our top priority.